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Avianca.com Website Review & Ratings + Avianca Coupons

Avianca: Products & Services

Avianca is Columbia's top airline carrier, having 63 aircrafts. Airbus A330-200, A320, A319, A318 and Fokker 50 are among the airplanes owned by the company at the moment. Avianca's destinations include cities from Colombia, Mexico, Spain, United States, El Salvador, Costa Rica, Panama, Cuba, Aruba, Curacao, Dominican Republic, Argentina, Bolivia, Brazil, Chile, Ecuador, Peru and Venezuela. The categories of products available on the website are listed below:

Avianca: Company Background

The company was founded back in 1919 as SCADTA. Currently, AviancaTaca Holding is its parent company and Avianca is the largest airline in Colombia. The business' headquarters are in the Ciudad Salitre area of Bogota, D.C. with its hub at the El Dorado International Airport. Starting from mid 2012, Avianca is part of Star Alliance, world's first and largest global airline alliance. 

Avianca: Customer Feedback & Reviews

Clients appreciate the good on-board service as well as the comfortable seats and consider that Avianca offers good value for money service. Here are some customers' opinions:

  • "The best thing about Avianca is their friendly service. If nothing else, that raises the bar for U.S.-based airlines that compete against Avianca in Latin America. I flew from Miami to Bogota and back and was quite pleased with the service. Decent food, helpful flight attendants and pilots who kept me informed about everything from the results of the Colombia-Paraguay soccer game on the flight down to the major storm just about to hit Florida on my return trip." (Source)
  • "Excellent airline. I flew with them between Bogota-Caracas-Quito-Bogota. Efficient and helpful staff. We were on a rather tight connection in Bogota-Quito and the queue for the security, x ray machine etc. was such that we would miss the flight. I approached a passing lady wearing an Avianca uniform and explained our predicament, within seconds a military lady with rather large gun ran up to us screamed "Quito" and gestured us to follow her. We were whisked to the head of the security queue and escorted to the gate where the ground crew were anxiously scanning for us and on to the flight. Aircraft very clean and flight crew polite and efficient." (Source
Avianca: Business Credibility & Trustworthiness

The company has appeared in many media outlets: Bloomberg, New York Times, ABC News, Yahoo News and many others. Besides this, as previously stated, Avianca is part of Star Alliance which a major certification and proof of its credibility. The business is not BBB accredited yet, but this is an optional accreditation that businesses are not obliged to request it.

Avianca: Website Popularity & Google Ranking

Alexa lists Avianca at a global traffic rank of 15,819 (out of a few hundreds of millions of web domains) and at a rank of 110 in Colombia. Furthermore, the website has a Google Page Rank of 6, which makes it a very popular site. Compete states that Avianca has 93,680 unique U.S. visitors per month and a U.S. traffic rank of 21,967. Overall, the company's website is very popular.


Avianca: Social Media Presence

Avianca has 103k likes on its Facebook account, which is very often updated with posts. On Twitter, the company has over 38,000 followers and 6,533 tweets. Moreover, they have a YouTube account with 24 uploaded videos and 700 subscribers. A LinkedIn account is also available as well as a Google+ account. Unfortunately, the Google+ doesn't have any posts.

Avianca: Website Security & Safety

Avianca's website uses a secure https connection when taking payment information. The connection is secured using SSL encryption and the VeriSign seal can be found on the website which certifies the site's security. Google's SafeBrowsing service states the the website is non-suspicious and hasn't hosted and malicious software, nor has it appear to function as as intermediary for infection. 

Avianca: Pricing & Packages

The prices for Avianca flights vary according to the destination, departure and reservation date. Below are prices for some of Avianca's services:

  • Miami - Bogota - Miami round trip - $800 (coach, Flex)
  • Madrid - Bogota - Madrid round trip -$1900 (coach, Flex, reserved a month before)
  • Medellin - San Salvador - Medellin round trip - $992 (coach, Business, reserved a month before)
  • Lima - Bogota - Lima round trip - $416 (coach, Promotional, reserved a month before)
Avianca: Shipping Rates & Policies

The great thing about online reservation of flights and online service shopping in general, is that no shipping rates apply. The customer simply selects the departure and the destination, the date (or dates if it's a round trip) and proceeds to checkout. After this, the receipt is received via e-mail and the check-in can also be done online until a few hours before the flight. This means that no shipping charges are necessary and the automatic process reduces the overall costs. In addition, customers from all over the world can make a flight reservation at Avianca.

Avianca: Payment Methods Accepted

The following cards are accepted by Avianca: Visa, MasterCard, American Express, Diner's Club and Discover. This isn't the greatest variety of methods, but it is enough as both credit and debit cards are accepted. Besides this, nowadays everybody has at least a few cards, so the array of payment methods covers the majority of potential customers. Currently, no alternative payment methods are available.

Avianca: Returns, Refunds & Exchange Policy

In order to cancel a purchase made at Avianca, the cardholder has to call the company's Call Center. If this is not done and the client doesn't show up for the flight there is a possibility of getting no refund, mainly in the case where the fares are non-refundable on international routes. 

Avianca: Product images & screenshots
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